FAQs

Absolutely! We are more than capable to handle your billing services needs. Simply reach out to us and one of our account managers will help solidify this reciprocal business relationship.

We will send out no more than four statements, and make follow up phone calls. After 120 days we recommend that the account be turned over to a collections agency and that the patient be denied future treatments until their account has been paid. If you are not already affiliated with a collection agency near you, please let us know.
* We strongly recommend that an additional fee be applied to each patient’s account which has not been reconciled within a 30-day period.

We must first determine if the denial, whether in part or in full, is valid. If the denial is valid, it must be written off. If the denial is not valid, as in many of the cases, we will request that the carrier reprocess the claim. Unfortunately, many carriers will require that the claim be resubmitted on paper via snail mail, and additional charges may be invoiced to your account as a result.

Any patient in our system will receive a bill for any balance due, once payment has been received by their insurance carrier if you have contracted for this service. Patients are billed bi-monthly. Payment Plans can be easily accommodated also.

• You can easily report a patient’s co-payment, made at the time of service, on their superbill (treatment form) for that day’s treatments.
• You can also report all of the patient’s payments, received in the mail, by keeping a Payment Log. A payment log enables you to report all payments received in your office, using one simple form. If you do not already use this type of form in your practice, we can custom design one for you.
• You can also report all of the patient’s payments, received in the mail by making a copy of the check and attaching it to their patient statement remittance (if returned).

• You will receive a report indicating that the claim does not contain enough information to be processed by the carrier, listing exactly what is missing, which is normally faxed to your office immediately.
• We do this as a courtesy to you and your staff, to assist in gathering the information quickly, and to avoid timely filing deadlines that are imposed by many insurance carriers.

Yes! It is vital to your practice that we receive this information, so that we can enter the insurance carrier’s payments and generate the necessary patient statements for those accounts which still may have a balance due.

You must send us a completed superbill (treatment form), which has been signed by the physician rendering the services. This form must contain the following:

• Patient’s name
• Name of the payor (insurance company)
• Associated CPT codes (s)
• Associated ICD-10 code (s)
• Referring physician’s name and the referral # (if needed)
• Any/all applicable modifiers

• A copy of the patient’s insurance card (front and back)
• New Patient Information Form
• The patient’s first superbill (treatment form)
• A copy of the patient’s written prescription (if applicable)

As often as you choose to! We personally recommend that our clients send us their new billing consistently on a daily or weekly basis.

• In-person Pick-up (if local)
• Standard Mail – just place your documents into a secured envelope and mail them to our main office
• eFax – the quickest way to get your billing to us! simply eFax each completed document to our office– as needed basis (after each visit, at the end of each day, once per week, etc.)
• Scan and email them to our secured, HIPAA compliant email server